FAQS

Reformer Pilates is open to everyone, and we believe it offers benefits for all. Our beginner class welcomes participants of all levels. Additionally, we offer a senior flow class, which moves at a slower pace to accommodate different needs.
For more details on our classes, please visit our classes page here
If you prefer a more personalised approach, we also offer private sessions. These can serve as a stepping stone as you transition into group classes, providing tailored guidance and support
In our classes, you can expect a 50-minute full-body workout using the reformer Pilates machine. Prior to the class, an instructor will give you a rundown and explanation of how the machine moves and the props available. Our classes are open to everyone, with various types available, and we offer different levels within each class to ensure a suitable environment for all participants
Please arrive 10 minutes before your first class so you can meet your instructor and get acquainted with the Reformer. Make sure to wear comfortable activewear
For safety and hygiene reasons, grip socks are compulsory at our studio. If you don’t have any, we have these to purchase in-studio for $19
Classes are open to a maximum of 9 participants per session

Our class cancellation policy requires a notice of at least 12 hours prior to your scheduled class. You need to cancel your class at least 12 hours before it starts to keep your class credit. If you cancel within 12 hours of the class, you won't get your credit back. If you cancel earlier than 12 hours, you'll get your credit back and can book another class.
If you don't show up or miss the class without canceling, you'll lose that session.
Our classes are limited to 9 people. If your preferred class is full, we highly recommend jumping on the waitlist, as there is a good chance your spot will open up! Plus it lets us know if you'd like to see more class times on the schedule.
You will be notified via email with a minimum of 12 hours notice if you are added from the waitlist. Your credit will only be used if you are moved off the waitlist, into class.
The same cancellation window of 12 hours applies to the waitlist. If you move off the waitlist and cancel within 12 hours, you will not receive your credit back for the class.
If your pass expires, unfortunately, it becomes invalid, and we do not offer extensions.
No, all classes are only to be used by the individual/account who purchased them. If you would like to purchase classes for someone else we have gift vouchers available

New clients who are pregnant are required to schedule a private 30min session first - $45
During this session, our instructors will provide personalised modifications and guidance tailored to your specific needs and stage of pregnancy. This ensures that you can comfortably participate in our group classes with confidence, equipped with the necessary regressions and adjustments.
Additionally, it's important to obtain clearance from your medical practitioner or relevant healthcare provider before starting any exercise program during pregnancy.
please contact us for booking: info@soulpilatesnz.com
Yes you are welcome to attend our classes, we do ask that you to disclose your postnatal status to our instructors prior to class. This allows us to provide any necessary modifications or accommodations to ensure your safety and comfort during the session.
Additionally, it's important to have obtained clearance from your medical practitioner or relevant healthcare provider
It depends on the nature of your injury; some injuries can be self-managed, while others may require specific accommodations. If you have an injury, it's important to consult with your healthcare provider or physiotherapist before attending Pilates. They can advise on whether it's safe for you to participate and provide any necessary modifications. Please feel free to contact us to discuss your situation further, so we can help determine the best approach for you.

No, unfortunately, we do not have a designated area for children in the studio. Only clients participating in class are permitted during sessions
Yes, there is plenty of free parking around the studio. There is no designated parking for Soul Pilates, but parking is freely available.
Unit 1, 55 Mclean Street, Paraparaumu Beach. Look out for the Soul Pilates signage in the middle window display