MEMBERSHIP TERMS AND CONDITIONS

The Parties: This contract is between the member ("customer") and Soul Pilates LTD.

Minimum Term

By purchasing a membership, the customer agrees to a MINIMUM 12-WEEK TERM. This minimum term excludes any pause periods. A Minimum Obligation Agreement signifies a commitment to maintain payments for the minimum term, after which the agreement will continue indefinitely until terminated by either the customer or Soul Pilates.

Credit Rollover Memberships provide the customer with a set number of class credits to be used within one week (2 credits for 2 per week members, 3 credits for 3 per week members, and 4 credits for 4 per week members). Any unused credits will roll over to the following week as a courtesy, but if they remain unused, they will expire.

Weekly Payments Payments will be charged weekly at the agreed membership rate ($45 per week for 2 per week members, $60 per week for 3 per week members, and $75 per week for 4 per week members) to the debit or credit card on file for the customer. Payments will be processed within 24 hours of the chosen date. If the date falls on a weekend or public holiday, the payment may be processed within 24 hours from the beginning of the next business day.

Failed Payments If a recurring payment fails on the first attempt, our provider Momence will make three additional attempts over the following days, totaling four attempts to collect payment. Soul Pilates will contact the customer after the first failed payment to request immediate resolution. After the initial failed payment, the customer will not be permitted to use the membership to book classes until a successful payment is made. Any fees passed on by our provider related to failed payments will be charged to the customer. If a balance remains outstanding for more than four weeks, Soul Pilates may report the default to credit reporting agencies and may refer the debt to a collection agency.

Changes in Membership Fees Outside of any minimum term obligation agreed to by the customer, Soul Pilates may modify membership fees at any time with a four-week notice period. Membership Pauses The customer may pause their membership for a maximum of 6 weeks per year, starting from the first day of the membership. Pauses must be for at least one week at a time. Memberships must be active for our system to process the pause. Memberships will not be considered active without full payment up to the date of the pause request. A pause request must be made in writing via email to info@soulpilatesnz.com at least one week before the desired pause start date to ensure proper processing. Requests with less than one week’s notice may be denied. The email must specify the start date and duration of the pause. During the pause period, customers will not have access to bookings or facilities covered by the Agreement. Additional pause requests beyond the 6 weeks allocated will only be considered with supporting documentation from a registered professional.

Termination/Changes To terminate their agreement or change their membership type, customers must provide at least two weeks’ notice. Memberships cannot be canceled or downgraded to a lesser value within the fixed term or minimum obligation period. In cases of early cancellation due to extreme or medical circumstances, documentation from a registered professional may be required.

Additional Classes During a Membership Cycle Customers wishing to book extra classes beyond those included in their payment cycle can purchase additional casual class credits at a reduced rate: $24 per class for 2 per week members, $22 per class for 3 per week members, and $20 per class for 4 per week members. This pricing will apply automatically at checkout when the customer is logged into their membership account. Additional credits are valid for one month from the purchase date. Additional classes at this rate are available only to the member purchasing them.

Refunds and Extensions All memberships are non-refundable and non-transferable between customers. No refunds will be issued, and no extensions will be allowed for the specific valid time frame of class credits. Bookings Class bookings are required and must be made through the Soul Pilates website or the Momence app.

Holiday Closures If Soul Pilates chooses to close for holiday periods such as Christmas and New Year, the customer’s membership will be paused for the duration of the closure. This pause will not count towards the maximum 6-week pause allowance per year. Memberships will not be paused for individual public holidays like Anzac Day, Waitangi Day, or Matariki when Soul Pilates is closed.

Forced Closure If Soul Pilates is compelled to close due to government restrictions, customers will be notified via email and given the option to pause their membership in addition to the 6-week pause allocation. The pause will be for the duration of the government-mandated closure. Extensions beyond the mandatory closure period will count toward the 6-week pause allocation (and the 1-week minimum term will apply).